Get a FREE Case Review
Call Today: (800) 559-5741
Call Today: (800) 559-5741
Available 24 Hours, 7 Days A Week

How should I report a car accident claim to the insurance company?

Herb: The best way I’ve found, usually is to have a family member that wasn’t in the wreck call and file the claim.  Generally, you don’t want the person injured doing that.  It’s not going to help.  The only thing it can do is hurt in case they say the wrong thing or the person on the phone happens to be the claims adjuster and says, you know, this person doesn’t sound hurt or misinterprets what they say.


It is better to have someone else in the family do that.  If you do call and report the claim, be very general in your answers, be brief, and do not give a recorded statement.  Especially if you haven’t been prepared by an attorney to go over the facts of the case.  They’ll ask you questions in a certain way.  They’ll ask you speed, distance, and a lot of people will guess, instead of saying that they don’t know.

A sample exchange goes like this:  They ask you how far were you from the other car when you first saw it?  You might not know, but you tell them you were ten feet away.  They ask, how far did you travel from the time that you first saw the other car to the time of impact?  Two minutes.  How fast were you going?  Thirty miles an hour.  Well, you don’t travel ten feet in three minutes at 35 miles an hour.   So usually the numbers don’t match up and the insurance company will use this against you.  It is better to say “I don’t know.”

So the way you answer questions and how you phrase them is important.  That’s why we sit down with our clients and explain that and prep them.  The insurance adjusters are prepped.  They know how to ask the questions.  They’re trained.  They know how to get someone, how to get it on tape and recording and hurt their case.  That’s their job.

Have more questions? Read more FAQ’s here

The list of prior client settlement results and client reviews/testimonials, do not constitute a promise of any particular result in any particular case, as each and every case is unique. Each case was handled on its own merit, and the outcome of any case cannot be predicted by a lawyer or law firms past results.

If a recovery or settlement by trial is made, the client will be responsible for costs advanced in addition to attorney fees. Client remains responsible for costs, expenses and disbursements, including medical bills, within the scope of representation. The attorney’s contingency percentage will be computed prior to the deduction of expenses from the total recovery.

The principal office for Auger   Auger Law Firm is located at 717 S. Torrence St., Suite 101, Charlotte, NC. The attorneys and staff of Auger   Auger Law Firm work and process all of the firm’s files at the principal office location in Charlotte, NC. Other office locations listed on our website are satellite offices that are not staffed daily. Satellite offices are operated for the convenience of our clients and who live outside of the Charlotte, NC metro area and are unable to meet with us at our principal office location. All meetings at our satellite offices must be made by appointment only. Phone numbers for satellite offices forward to our principle office location in Charlotte, NC.

Content Protection by