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When you hire our firm, we promise:

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  1. We will treat your case as if it were one of our own.

We promise to treat you the same way we would want to be treated, if it were our own case, or the case of a close friend or family member.  We promise to answer all of your questions and meet with you as often as you wish.

  1. We will promptly return phone calls and keep you informed.

We promise to return all phone calls. You may have heard complaints about lawyers or other professional who do not return phone calls; or you may have spoken to friends or family who are using other law firms and never knew what was going on with their claim. Not only do we encourage our clients to contact us on a regular basis, but we touch base with our clients every two weeks and keep our clients well informed of important developments in their case.

  1. We will protect you from the powerful insurance companies

Insurance companies are in business to make money and the way they do that is to pay as little as possible on claims. If the insurance adjuster tells you that you do not need an attorney, You Need an Attorney! They know that injured people get substantially more when represented by competent counsel.  How do we know this? One of partners was a former insurance attorney representing many of the major insurance companies that we deal with on a daily basis.  We know how the insurance work and what drives them. We have over 25 years’ experience fighting the powerful insurance companies for our clients.

  1. We will review your case at no charge to you

We invite you to call us 24 hours a day, including weekends and holidays to request a free consultation with one of our experienced personal injury lawyers.  You may also chat with our team online right here on our website. We will evaluate your situation and advise you how to best protect your rights at no charge to you. And, if you hire our firm, we will not charge a legal fee unless we win! See our Zero Fee Guarantee™ for more information .

  1. We will work extremely hard to get you all the compensation you deserve

We know there is a lot at stake for our clients after a serious injury. We promise to work extremely hard and fight for you under the law to get you the compensation and benefits you deserve.

The list of prior client settlement results and client reviews/testimonials, do not constitute a promise of any particular result in any particular case, as each and every case is unique. Each case was handled on its own merit, and the outcome of any case cannot be predicted by a lawyer or law firms past results.

If a recovery or settlement by trial is made, the client will be responsible for costs advanced in addition to attorney fees. Client remains responsible for costs, expenses and disbursements, including medical bills, within the scope of representation. The attorney’s contingency percentage will be computed prior to the deduction of expenses from the total recovery.

The principal office for Auger & Auger Law Firm is located at 717 S. Torrence St., Suite 101, Charlotte, NC. The attorneys and staff of Auger & Auger Law Firm work and process all of the firm’s files at the principal office location in Charlotte, NC. Other office locations listed on our website are satellite offices that are not staffed daily. Satellite offices are operated for the convenience of our clients and who live outside of the Charlotte, NC metro area and are unable to meet with us at our principal office location. All meetings at our satellite offices must be made by appointment only. Phone numbers for satellite offices forward to our principle office location in Charlotte, NC.